Return & Refund Policy

30-Day Satisfaction Guarantee

At RealityNeeds, your satisfaction is our priority. We want you and your pet to love every purchase! If for any reason you're not completely satisfied, we offer a hassle-free 30-day return policy.

🔄 Our Return Policy

You can return any item within 30 days of delivery for a full refund if:

• The product is unused and in its original condition
• All original packaging and tags are intact
• You have proof of purchase (order number or receipt)

📦 How to Initiate a Return

Step 1: Contact us at nathandimitri377@gmail.com with:

• Your order number
• Reason for return
• Photos of the product (if defective or damaged)

Step 2: We'll send you return instructions and a return authorization within 24 hours.

Step 3: Ship the item back to us using the provided instructions.

Step 4: Once we receive and inspect your return, we'll process your refund within 5-7 business days.

💳 Refund Process

Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

• Food and treats
• Grooming products that have been used
• Items marked as "Final Sale"

🚨 Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at nathandimitri377@gmail.com with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.

📧 Questions?

If you have any questions about our return policy, please don't hesitate to contact us at nathandimitri377@gmail.com. We're here to help!

Last updated: February 2026